Health
Beline KABASINGA Umunyana
Social media manager, Zoner Health
Challenges, Benefits, and Solutions in health Vs Technology
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3/31/202512mins
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Healthcare, reimagined for Africa
Connecting doctors, patients, pharmacies, and insurers to ease communication and improve healthcare access, starting with medication sourcing and prescription fulfilment.
The Challenge & Our Solution
In Africa, healthcare is still disjointed.
Doctors write paper prescriptions. Insurers face fraud and manual authorizations. Pharmacies operate blind, with no real-time copay data or claim certainty.
And patients? They're left waiting, uninformed, underserved, and often overcharged.
Zoner is Africa's healthcare backbone: a digital infrastructure connecting doctors, insurers, and pharmacies through one secure platform.
Doctors prescribe with a few clicks. Pharmacies instantly verify coverage and submit claims. Insurers get real-time audit trails.
And patients? They simply send a text and pick up their medication.
We abstract the complexity so care can flow faster, safer, and smarter.
How Zoner Works
A comprehensive healthcare infrastructure that seamlessly connects doctors, insurers, and pharmacies to deliver better care for everyone.
Process Steps
Digital Prescription Integration
Doctors issue prescriptions through our integrated system. For insured patients, we instantly verify coverage and calculate copays with insurers in real-time.
Seamless Patient Communication
Patients receive clear instructions via SMS or app, including their Prescription ID, nearest available pharmacy, and secure verification code.
Pharmacy Network Integration
Our system automatically notifies the selected pharmacy, verifies medication availability, and prepares the order for pickup.
Secure Payment Processing
Integrated payment system handles both insurance claims and direct payments, with support for mobile money and digital wallets.
Streamlined Medication Collection
Once payment is confirmed, the pharmacy prepares the medication for pickup, with secure verification at collection.
ZONERNew Rx Ready! ID: ZN-0281 Reply: 0: Vine Pharmacy (5m) - Code: 1234 1: View Rx 2: Other pharmacies
One System, Multiple Benefits
Zoner's integrated healthcare platform connects all stakeholders through a unified digital infrastructure, delivering value to everyone in the ecosystem.
For Doctors
Streamline prescription management with our integrated platform. Connect directly with pharmacies and insurers while maintaining patient care.
- Issue digital prescriptions with real-time insurance verification
- Track prescription fulfillment and patient adherence
- Access pharmacy inventory and medication availability
- Receive automated updates on patient care journey
For Pharmacies
Transform your pharmacy operations with our integrated system. Manage prescriptions, inventory, and insurance claims all in one place.
- Receive and process digital prescriptions instantly
- Automated insurance claim processing and verification
- Real-time inventory management and price updates
- Seamless patient communication and medication tracking
For Insurers
Enhance your claims processing with our integrated platform. Real-time verification, fraud prevention, and comprehensive analytics.
- Real-time eligibility verification and claims processing
- Automated fraud detection and prevention
- Comprehensive analytics on medication dispensing
- Seamless integration with pharmacy network
See how Zoner Health creates value for each stakeholder in our healthcare ecosystem
Our Impact
Real results from our integrated healthcare platform
90x
Faster claims processing
Automated verification and processing reduces manual work
40%
Higher medication adherence
Patients are more likely to take their medication as prescribed
70%
Faster prescription fulfillment
Reduced wait times for receiving medication
500+
Lives impacted
Through our integrated healthcare network
Voices from the Field
Hear from healthcare professionals across Africa about how Zoner is transforming their practice.
"If Zoner can eliminate the constant back-and-forth with insurers, that alone will save my pharmacy hours every week."
Pharmacy Owner
Kigali
"What excites me is finally having one interface that connects prescriptions to actual pickup — no more patients lost in between."
Doctor
District Hospital
"Most of our clients don't have smartphones. Zoner's SMS flow means we can still digitize care for everyone."
Public Health Official
Rwanda
"I can't wait to stop calling RSSB for every single authorization. Zoner is like the infrastructure we should have had 5 years ago."
Claims Officer
Private Pharmacy
"Zoner gives us visibility we never had — we'll finally know what happens after the prescription is written."
Head of Operations
Health Insurer
"If this works, it could be the most important thing to happen to community health access in Rwanda in a decade."
Advisor
Digital Health NGO
Our Mission
We're building Africa's most comprehensive healthcare infrastructure, connecting doctors, insurers, and pharmacies through a unified digital platform. While patients experience the benefits through simple SMS or mobile app interactions, our integrated system powers seamless healthcare delivery across the continent.
Learn more about usFrequently Asked Questions
Everything you need to know about Zoner's SMS healthcare system.
Patients interact with Zoner entirely via SMS. They text what they need — like a refill — and Zoner handles insurance verification, finds a nearby pharmacy with the medication, and replies with options. No smartphones or apps needed.
Yes. While SMS is used for communication, sensitive data is stored and processed securely on our servers. We minimize exposure of personal information and follow strict data privacy practices throughout the chain.
Pharmacies get a simple, web-based interface to receive prescriptions, view insurance details, and fulfill orders. We also support basic device onboarding — including tablets — for pharmacies without digital systems.
Zoner is currently piloting in Rwanda. We're working closely with early partners to validate the system in real-world settings before scaling across the region.
Zoner supports both insured and out-of-pocket payments. For insured patients, we calculate the insurance-covered amount and copay. For out-of-pocket payments, we show the full price. In both cases, patients receive an SMS with payment instructions (e.g., USSD or mobile money) and a secure pickup code. Pharmacies can confirm payment before dispensing.
Yes. Every prescription flows through a digital trail: from doctor to insurer to pharmacy to patient. Doctors can see if a patient has picked up their medication, adding accountability and improving follow-up care.
Still have questions?
Contact UsJoin the Waitlist
Be among the first to experience the future of healthcare delivery in Africa.
Our Partners
Working together to transform healthcare in Africa
EDPU Africa
Empowering healthcare professionals across Africa
Healthcare PartnerProfessional Development
Wiwo Specialised Hospital
Providing specialized healthcare services
Healthcare PartnerMedical Services
